Abstract:

This document addresses the issue of collective intelligence, complex knowledge, and complexity theory applied to technology-based organizations. For this, a review of the literature on the subject of complexity theory, complex knowledge, collective intelligence, and technology-based organizations is made. An analysis of four approaches to complexity theory that help improve the study of organizations from the consideration of turbulent and changing environments that require a high capacity for adaptation, innovation, and rapid assimilation of change will be developed. Finally, there is a need to innovate in the study of companies and to consider them epistemologically as independent entities that make up a complex adaptive system and that, in essence, are grouped together to consolidate their ability to adapt and adjust to market change and survival.

Keywords:

IT-Based Firms, Knowledge Complexity, Collective Intelligence