Abstract:

This article shows the role of knowledge management and some additional factors as triggers for competitive advantage in companies in the IT sector in the Tijuana – San Diego region, in the border region of Baja California and California. The knowledge management through information technologies tries to generate organizational success. The implementation of knowledge management through the development of processes and systems with these factors creates a competitive advantage. One of the limitations on competitiveness is that companies in the it sector have limited use of knowledge management, this creates disadvantages and causes lack of control of intangible assets in the organization. Project management, quality systems and process control are activities that seek continuous improvement and therefore its implementation is necessary. In this first approach, knowledge management and competitiveness are ­ considered, and it is also proposed to continue the study to corroborate this relevance.

Keywords:

Knowledge Management, Information Technologies, Competitiveness.