Abstract:

This paper explores the multifaceted impact of Artificial Intelligence (AI) on the workplace, focusing on worker performance, job satisfaction, and the nuanced perceptions of job security across different demographic groups. Through an analysis of data from OECD 2022’s AI surveys of employers and workers, we investigate three hypotheses: the positive impact of AI adoption by employers on worker performance, the enhancement of work performance and job satisfaction through AI-related training and upskilling, and the varied perceptions of AI’s impact on job security and working conditions among different demographic groups. Our findings reveal that, contrary to common concerns, AI’s integration into the workforce can improve decision-making, efficiency, and even employee happiness, if employees are adequately trained and engaged in AI’s implementation process. The study underscores the importance of strategic AI integration and training to harness its full potential for enhancing organizational performance and employee well-being.